Returns/RMA

Dear Customers,

Should you wish to return a product, please proceed as follows:

1. Complete the RMA form. You will receive a confirmation with your RMA number within two business days.
2. Place the RMA form you receive from Nanotec in your package.
3. Reference RMA number on the outside of box or on shipping label.

Shipping
The customer is responsible for shipping to Nanotec. If you require a UPS return label, please request one from Nanotec and charges will be applied to your invoice accordingly. Shipments that arrive without an RMA number will not be processed and returned to the sender.

Warranty
The warranty will become invalid if the products have been improperly packed and shipped, the specifications for set up and installation or during operation have not been followed, damage has been caused by external intervention, or if the goods show mechanical damage.

Modified products
If products that have been modified by the customer can be analyzed or repaired, will be decided by our technical sales department. Please specify your sales contact and the analysis approval in the RMA form. 

Repair
The repair will take approx. 10 working days. This period may be longer if, for example, spare parts need to be ordered or if, under certain circumstances, repair is only possible by the manufacturer. Information about the processing status can be obtained from our sales department..

Please note:

• Before submitting your return, check carefully whether a defect does actually exist.
• If the products are older than 1 year or the warranty period has expired, a charge of $120.00 evaluation fee plus shipping costs and sales tax will be invoiced.
• Shipping damages must be reported to the freight forwarder immediately and documented with photos.
• Electronic components and exposed electronic assemblies must be packaged in an ESD-compliant manner.
• Only returns of products purchased directly from Nanotec will be accepted.
• We do not issue a credit note for damaged return deliveries. These will be returned at the expense of the customer.
• Products that are contaminated with substances harmful to health or the environment will be rejected and returned to the sender.

RMA FORM

Best regards

Nanotec Electronic U.S. Inc.